Installing protection agents in macOS

Installing protection agents in macOS

Agent for Mac

This agent includes a component for Antivirus & Antimalware protection and URL Filtering. 
See Supported Cyber Protect features by operating system for details about supported functionality by operating system.

Both x64 and ARM architecture (used in Apple silicon processors such as Apple M1) are supported.
Note: You cannot recover disk-level backups of Intel-based Macs to Macs that use Apple silicon processors, and vice-versa. You can recover files and folders.

  • OS X Yosemite 10.10

  • OS X El Capitan 10.11

  • macOS Sierra 10.12

  • macOS High Sierra 10.13

  • macOS Mojave 10.14

  • macOS Catalina 10.15

  • macOS Big Sur 11

  • macOS Monterey 12

  • macOS Ventura 13

Prerequisites

Download the agent that you need on the workload that you plan to protect. 

To install Agent for Mac (x64 or ARM64)

  1. Ensure that the machine is connected to the Internet.
  2. Double-click the installation file (.dmg).
  3. Wait while the operating system mounts the installation disk image.
  4. Double-click Install.
  5. If a proxy server is enabled in your network, click Protection Agent in the menu bar, click Proxy server settings, and then specify the proxy server host name/IP address, port, and credentials.
  6. If prompted, provide administrator credentials.
  7. Click Continue.
  8. Wait until the registration screen appears.
  9. Do one of the following:
    • If you log in under a company administrator account, register workloads for your company:
      1. Click Register workload.
      2. In the opened browser window, sign in to the service console and review the registration details.
      3. In the Register for account list, select the user account under which you want to register the workload.
      4. Click Check code, and then click Confirm registration.
    • If you log in under a partner administrator account, register workloads for your customers:
      1. Click Register workload.
      2. In the opened browser window, sign in to the service console and review the registration details.
      3. In the Register for account list, select the user account of your customer under which you want to register the workload.
      4. Click Check code, and then click Confirm registration.

    • Click Show registration info. The setup program shows the registration link and the registration code. If you cannot complete the workload registration on the current machine, copy the registration link and code, and then follow the registration steps on a different machine. In this case, you will need to enter the registration code in the registration form. The registration code is valid for one hour.

      Alternatively, you can access the registration form by clicking All devices > Add, scrolling down to Registration via code, and then clicking Register.

      Note: Do not quit the setup program until you confirm the registration. To initiate the registration again, you will have to restart the setup program and repeat the installation procedure.

      As a result, the workload will be assigned to the account that was used to log in to the service console.

    • Register the workload manually by using the command line. 

  1. [If the agent is registered under an account whose tenant is in the Enhanced security mode] Set the encryption password.

  2. If your macOS version is Mojave 10.14.x or later, grant full disk access to the protection agent to enable backup operations.

  3. To use the remote desktop functionality, grant the required system permissions to the Connect Agent. 

For Manual Installation

  1. /Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://eu8-cloud.acronis.com --token <token>
  2. /Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://eu8-cloud.acronis.com --u=username -p=password

macOS Ventura 13 support in Acronis products

macOS Ventura 13 is the successor to macOS Monterey. It was officially released to the public on October 24, 2022.
  1. Acronis Cyber Protect Home Office (formerly Acronis True Image) supports macOS Ventura 13 (build 40208).
  2. Acronis True Image 2021 and earlier do not support macOS Ventura 13.
  3. Acronis Cyber Protect Cloud supports macOS Ventura 13 (build C22.10).
  4. Acronis Cyber Protect 15 supports macOS Ventura 13 (build 35636).
  5. Acronis Files Connect version 11.2, available here, adds support for macOS Ventura.

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